Refund policy
Your right to cancel
If you are a consumer you may cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013. Tell us by emailing ben@stonebridgesupply.co.uk, then return the goods within a further 14 days unused, in original packaging and in resaleable condition. Refunds are made within 14 days of us receiving the goods back, to your original payment method.
Exceptions
- Made-to-measure, bespoke or cut-to-size items (e.g. made-to-measure screens and panels) are made to your specification and cannot be cancelled or returned once production has started, unless faulty.
- Items that have been installed, fitted, cut, sealed or used.
- Trade account orders are not covered by the consumer cancellation right; returns are at our discretion and may incur a restocking fee.
Return costs
Unless the item is faulty or we sent the wrong item, you are responsible for return delivery costs. We will give you the return address; please do not send items back without contacting us first.
Faulty or damaged goods
Your statutory rights under the Consumer Rights Act 2015 are unaffected. If an item is faulty, damaged in transit or incorrect, contact us within 48 hours of delivery with photos and we will arrange a replacement, repair or refund.
Stonebridge Supply Ltd, a company registered in England and Wales (company number 17014335), registered office 71-75 Shelton Street, London WC2H 9JQ. Email: ben@stonebridgesupply.co.uk. Phone: 07830685290.